Building a Hallucination Dashboard for Executives (ANSWERED)
Scenario interview on defining and communicating hallucination metrics to executives.
TL;DR — Quick Answer
Define hallucination operationally (ungrounded claims on answerable queries), sample production traffic with stratified intents, score via human+LLM-as-judge with calibration, and report rate with confidence intervals plus abstention and escalation rates. Caveat that a single number hides domain risk differences.
The Interview Question
Product leadership wants a weekly hallucination rate number. What would you measure, how would you sample, and what caveats would you present?
Deep Explanation
Metric design
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