Company Interview: Multimodal Customer Support Bot on Gemini (EXPLAINED)
TL;DR — Quick Answer
Users upload images/video of errors; Gemini extracts steps attempted; RAG over help articles; escalate with attachments to human; PII scrubbing; safety filters; rate limits; eval on screenshot→resolution accuracy.
The Interview Question
Design a support bot accepting screenshots and screen recordings using Gemini on Vertex.
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