Customer Support Agent System Design (EXPLAINED)
Hard AI Agents interview question on customer support agent system design — architecture, trade-offs, eval, and production patterns.
TL;DR — Quick Answer
Combine RAG over help docs with account lookup tools, sentiment detection, escalation policies, and CRM writebacks. Measure containment, CSAT, hallucination rate; cap autonomous refund permissions.
The Interview Question
Explain customer support agent system design. How would you apply this when building production AI agents? Cover architecture, safety, and evaluation.
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AgentsCustomer SupportRAG